Terms of Use

Booking Terms and Conditions

Welcome to our website dedicated to the holiday home BAITA LA CASCATA.

Booking a stay at our establishment implies acceptance of the following Terms and Conditions:

  • 1. Booking and Payment

1.1. Booking Confirmation: The booking is confirmed on receipt of a deposit equal to 30% of the total cost of the stay.

1.2. Balance: The balance must be paid no later than the day before arrival, unless otherwise agreed in writing.

1.3. Methods of Payment: We accept payment by bank transfer, credit card, cash, Stripe link.

  • 2. Cancellations and Changes

2.1. Cancellation Policy: Cancellations made after the booking is made will result in the loss of the deposit, unless otherwise agreed in writing.

2.2. Changes to Reservation: Changes to dates of stay are subject to availability and may incur additional costs.

  • 3. Arrival and Departure

3.1. Check-in Time: Check-in is available from 15:00.

3.2. Check-out time: Check-out must take place by 10:00 a.m.

3.3. Early or Late Arrivals and Departures: Arrivals or departures outside the indicated times must be agreed in advance.

  • 4. Facility Rules

4.1. Number of Guests: The maximum number of guests allowed is 6. The property cannot accommodate more people than stated in the booking.

4.2. Pets: admitted on payment of a supplement per night.

4.3. Smoking: Smoking is not permitted on the premises.

4.4. Behaviour and Damage: Guests are required to maintain respectful behaviour towards the property and other residents. Any damage caused by guests will be charged.

  • 5. Cleaning and Maintenance

5.1. Cleaning: The house will be handed over clean and tidy. The final cleaning service is included in the booking price.

5.2. Maintenance: Any maintenance problems must be reported immediately to the property manager, who will resolve them as soon as possible.

  • 6. Liability

6.1. Personal items: We are not liable for the loss of or damage to personal items left in the property

6.2. Force Majeure: We accept no liability for damage, loss or schedule changes caused by force majeure events (e.g. natural disasters, pandemics, etc.).

  • 7. Privacy and Personal Data

7.1. Data Processing: Personal data collected during the booking process will only be used for administrative and booking management purposes, in accordance with our privacy policy.

  • 8. Applicable Law

8.1. Law and Jurisdiction: These Terms and Conditions are governed by Italian law. In case of disputes, the competent court will be the Court of Sondrio.